ONLINE PURCHASE

Our products are exclusively for sale on the website www.divinapuglia.it; simply select the icon Shop online to complete the operation on our e-commerce website. A minimum shopping cart total of €30.00 is required to validate your order.

PRICE

The prices shown are inclusive of VAT. For purchases from abroad, prices do not include any duties and taxes provided by the destination Country; if present, the customer undertakes to pay any sums to the local customs authorities.

RETURN POLICY

Discipline: Purchase on www.divinapuglia.it are regulated by the Legislative Decree No. 206/2005 (Consumer Code) on consumer protection in the field of distance contracts, amended by Legislative Decree No. 21/2014 implementing the EU Directive 2011/83, which provides for the possibility for the consumer to exercise the right of withdrawal within 14 working days of receipt of the goods. This right consists of the possibility of returning the goods purchased to the supplier without any penalty and without specifying the reason, to get in consequent reimbursement of the purchase price.
How to exercise the right of withdrawal: The right of withdrawal is exercised by sending, within 14 working days from receipt of goods, a communication by email include the product codes you wish to return and details on how to receive the reimbursement (paypal refund, bank transfer). The products subject to return must be returned by the consumer under conditions of substantial integrity, using adequate packaging, at the address communicated by us. Once received the goods and verify the integrity, we will, within 14 days from the withdrawal, to credit the customer the cost of the returned products, retaining, where necessary, the amount of shipping costs that will remain charged to the customer; the customer is also responsible for any customs charges for returning goods to Italy in case of returns from non-EU countries.
Exclusions: The right of withdrawal does not apply to subjects who purchase for resale to third parties; it is reserved only for the final consumer intended as a individual person.

JURISDICTION

For any civil controversy depending on the normative interpretation and the conditions of sale, the territorial jurisdiction is of the Judge of the place of residence of the client, if located in the territory of the Italian State.

PROHIBITION OF SALE TO MINORS

Customers who buy online claim to be of legal age according to the legislation applicable to them. In any case, the prohibition of the sale of alcoholic to minors under the age of 18 remains.

PAYMENTS

Your safety first! TLS / PAYPAL / SYMANTEC

We have chosen the trinomial of excellence in online transactions:
Paypal, n° 1 for tls 1.3 secure encrypted payments on the web and for "purchase protection";
Gestpay, the reliability of Banca Sella - Visa, MasterCard, Maestro, American Express;
Symantec, the purchase and security of transactions are also guaranteed by Norton Safe Web, which certifies the result of Symantec's automated analysis system.

Credit Cards (Paypal/Gestpay)
Payments via secure transactions "PayPal" with credit cards Visa, MasterCard, American Express, Discover. 
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Attention: new EU directive - Strong customer authentication (SCA)

Please verify that you credit card is authorized for the multi-factor authentication, as required by EU directive on electronic payment security (PSD2) within the European Union. Payment could be made in EUR (€) via VISA, MasterCard, Amex and Maestro credit card, throught an encrypted secure connection with the bank's server located in Italy, that guarantees a high safety during transactions on-line.

SHIPPING

Our products travel safely and are shipped worldwide.
Delivery time: the products available are delivered in Italy within 48/72 hours from the order; in Europe within 3/4 days; in the Rest of the World on average within 5/8 days.
Shipping cost: in Italy, shipping is free over € 60,00; for purchases of a lower amount, the cost is fixed at € 8.00. For Europe and Rest of the World convenient flat rates are applied, specified at the time of order, based on destination weight and country.
Packing: standard for bottled and food products, placed in double / triple wave packaging.
Shipping method: in Italy via DHL Express or Crono Express; in Europe and in the Rest of the World via airplane with DHL Express International or Crono Express Internazionale, with costs specified at time of order, based on weight and destination Country.
Tracking: at the time of shipment, we transmit the code that allows you to monitor the delivery status.
Delivery: when the courier deliver the goods, before signing the document for reception, it is necessary to check that the packaging is intact, not wet and that our adhesive tape used for the neck closure, it is not tampered. Failure to withdrawal within 15 (fifteen) days from the agreed delivery date, will result in the loss of availability of good.